Customer Testimonials
This service center is by far the worst in the nation. Took my 22 ram 3500 in for a few recalls and told them the transmisdion was acting up so they drove it around the block a few times and said nothing is wrong with it and told me i needed to pay $259.00 for diagnostic fee which they did not diagnose anything. Total joke of a business. I will never step foot in smokey point rairdons again. Not to buy a vehicle or service any of my rigs.
Ridiculous service staff. Brought in for a A/C issue and they tried to rack up almost $10k in fixes. Not the first time they’ve done this. Stop trying to tack advantage of people.
If I could give the service department 0 stars I would. I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service adviser was telling me that he didn't think it would be covered and that I needed to talk to the service manager. When I explained that the mechanic at truck toys discovered the leak and told me to go to the dealership he started telling me it was my fault for letting an uncertified person look at my truck (mind you truck ... Read More DealerRater - Apr 4, 2025
Very friendly helpful staff and I trust their work. I feel they are honest when answering my questions. I don’t see anything negative in the service here.
Service department has great customer service always willing to help polite and they get the repair done correctly
I am very pleased with the service the personal is very professional and very spoken with instructions I am very grateful with service I received thank you..
Great service, Nice and friendly people, the work gets done in a timely manner. 10 on the satisfaction scale.
The service is great and the staff is always knowledgeable and helpful. Not always easy to get in for service without a long wait.
Wonderful service and friendly staff overall. Mike Knight is a really fantastic high level manager and I can’t say enough about his customer service and support.
I really like the service Was easy to negotiate the trade Jim was a good salesman
Good communications and follow up. Price of service items was within the estimate quoted. Auto was available on time.
John the service manager went well above and beyond in dealing with my truck. Thank you John
Initially this dealership was very polite, responsive and had a good selection .
That said, I am dissatisfied with my experience when dealing with the sales rep and the sales manager once paperwork began to get signed. As part of the sale, I had requested a limited service plan to be “included” with the sale, only to find that they wanted to sell me the service plan at an additional 5k to the purchasing price. This was right after the sales manager told the sales rep to “make him a deal! We will set you up” expecting for effort on their ... Read More DealerRater - Jan 17, 2025
I’ve always been satisfied with the quality of service I receive at the dealership. The wait time is standard and the waiting area is always clean.
Stay Away! Deceptive Tactics!
I negotiated my trade-in value and purchase price for a 2017 Chevy Silverado with a pre-approval letter ready to go. The sales manager, Calvin, called and texted me to confirm the out-the-door (OTD) price before I came to test drive the truck.
When I arrived, they immediately insisted that I submit a second credit check, which required a hard inquiry on my credit. I declined since I had a pre-approval letter in hand and didn’t see the need for an additional hard ding on my credit, but they applied more pressure, reassuring me that they were &... Read More DealerRater - Dec 30, 2024
I really appreciated there help and professional team getting us back on the road. Thank you!
Staff were friendly and helpful . Answered all my questions and concerns. Felt comfortable buying the vehicle.
Friendly and knowledgeable staff. We were always kept informed of the status of our repair, and had an estimate of expected costs.
Nice people,was able to work the deal so I got what I wanted.Thanks
This dealership has been my go-to for nearly 14 years. They are the best! Have always been helpful and provided the best care for my vehicles.
Very good dealership, on time preference, only bad part of this was labor cost is too high
Great communication. They also really cared for my vehicle while it was in their possession.
Anthony did a great job of communicating during the process. I'm super happy with Rairdon service.
Good service and Damascus goes the extra mile every time! Always happy with results here.
Super fast at getting my vehicle fixed, the service department kept me informed and was able to run everything through my warranty service. They gave me a completion time of about 5 days and managed to get it done in one day!
I went in to have my oil changed. They were as quick, friendly and competent as always. I’ve now bought 3 cars from them and they are a pleasure to work with. I can’t recommend them enough.
They had what I wanted and made me a great deal on a fantastic truck!
Tony was super professional and easy to deal with. My walk in appointment went faster than expected. It was a great experience overall. I highly recommend the service department here at Rairdons.
Good quick service! Staff was helpful and friendly throughout the process. I will be returning for future service.
Contacted dealership via email for a price on a Ram 1500. Was emailed back by Jared who said he would get back to me with a price and asked for my phone contact. Declined and he sent me a short video of himself and said he was still working on the pricing and invited me to the delearship to see the truck but I once again declined and told him that once I got the pricing and if it was satisfactory to me then I would come down....that was the last I heard from him and never did get the ... Read More DealerRater - Nov 20, 2024
Bought a 2024 jeep wrangler sport s with solterra trade got an amazing deal with the help of salesman Chris!!! Wife was very happy and pleased ( happy wife happy life ) thanks Chirs ... Shawn
Genn was great to work with! Kept me will informed while I waited for my car to be serviced.
Excellent customer service today. I had an expired coupon for an oil change that they honored.
Was able to get right in for an oil change. Tony was very helpful and nice! Work was done faster than expected.
The service is great. But, the labor cost is way overpriced. So, keep that in mind. We will do headlight replacement ourselves next time. Saving us 420 bucks.
Extremely helpful staff and accommodated our needs. Kudos to Chris, Aiden in sales and Mike in finance.
Rairdon has always treated us fairly. Love the new waiting room, comfortable and clean! Keep up the great customer service!
Great customer service. Courteous, prompt, and took the time to give me an update on service. Front desk personnel took the time to provide a detailed breakdown of my service
Came in for an oil change and they got me right in, completed the job and noted any concerns
The service was quick, the staff was friendly, and the work was excellent. No muss no fuss.
Went in for service fast and friendly and very informative on status of my vehicle
Service lady Gen is rude and very untruthful! My truck sat for 2 days after my appointment with nothing done and I got excuses which were not true! Picked it up and took it elsewhere 😡
These guys are the best they take care of you right away. I would recommend anybody to them. If you wanna run nice ride go to their car lot they take care of you.
Very poor experience with Jared, we came in and got an out the door price from Jared on a used car. When we agreed to the price the next day, Jared told us the price was raised by $1500 and wouldn't sell us the car. When we called back to ask why the price was raised, Calvin the manager promised to call back that night and make things right but he never called. Very disappointed in this dealership.
Tony was very helpful patient and educated in the process. He made a life time customer of me!
Good deals and in a timely manner. Made buying process easy. 10/10 will be recommending to others.
Always gets me in and out fast to meet my schedule. Friendly and very professional.
Great sales staff (Jim) helped me get into my new 2024 3400 Ram. Great truck
Friendly and helpful , will to work with you and your budget when it come to getting you in a new vehicle
I’m just going to get some good service with them . Thank you very much
Thankful for Rairdon's of Marysville, WA free visual inspection process which helps to head off future problems! It provided peace of mind for heading to the mountains for my annual dear and elk hunting seasons!
Always great service and respectful staff. I have been going there since 1999. Highly recommended.
The service writer was great! Very welcoming, he was also helping a newer service writer.
The receptionist, Shannon(I think is her name) was absolutely amazing. Friendly, fast, detail oriented. Tech was late but did a good job.
Great dealership todo business with i highly recommend there sales team and service department for your next vehicle purchase
Everybody was efficient and polite it was a good experience I would recommend the dealership to my friends
Our sales rep Jim was the best sales person we have ever had. We had an unusual situation and Jim was there to help us get through it and put us in a beautiful new truck.
Excellent service department, fair and affordable. Easy to make appointments, ready when you arrive keep you informed along the way.
Great, fast service. Friendly and helpful. The parking is a bit crowded but the service makes up for it.
The service department’s service was wonderful! They were kind, understanding, patient and incredibly helpful.
Rairdon won’t stand behind any of their work. They’ve been the only one to change my oil/ fuel filters since I bought the truck new. Then they wanted to charge me when they stripped out the plastic cap on the fuel filter.
Got a quick appointment and was repaired and back to me at the time they stated
Nice and knowledgeable people and quick, efficient service. The waiting area was clean and comfortable.
One of the best purchase experiences I’ve had. Maintenance shop is thorough and quick in their service
my appt at the dealership was on time and I was out of there quickly
It was Great service I would recommend it. Had a to wait on some parts but was not their fault.
Rairdon’s of Marysville is always on top of their game in terms of customer service and satisfaction.
The service and service advisor Mr.Jamison Was very helpful. Very polite and helpful. I would recommend him to anyone as their service advisor.
Jim is honest, sincere, experienced and knowledgeable. He listens and knows his products. Jim made this purchase easy. Love my new Jeep!
The service was amazing and I highly recommend people to visit jeep and Chrysler of Marysville
Always very friendly and helpful. I’ve been coming here for many years and have always been very happy with the service that I received.
Excellence service all around. AAA+. Check in was quick and done with with curtious service.
Great customer service and great vehicle service. Clean waiting area. In and out pretty quickly. Always a good experience.
Prompt, professional, courteous, a pleasure to deal with. I Would highly recommend to family and friends.
Friendly staff. Nice clean waiting room, clean easily accessible restrooms. Service never takes too long
Hands down best dealership I’ve been to the finance manager is awesome really cares about giving and getting you the best deal as well our salesman I believe his name was Josh was very knowledgeable kind and courteous made sure I left home in my dream truck if I could rate them they would get a 10/10
This place has poor communication and likes to waste people time. They want you to just sit there and wait while they do absolutely nothing to your vehicle. This is the third time there and something has happened every single time.
Have had my car serviced at this dealership for 8 years. Customer service used to be great but has gone steadily downhill over the last year. Just had another horrible customer service experience and will no longer be a customer.
Good services perfect time. Damascus attended me very professionally and kindly, and the waiting time was very short.
Was a super easy buying process, James Gillian was a knowledgeable guy and easy to work with! Thanks for the new truck! Would recommend checking out James at Rairdon.
Genn was great! She had my Jeep back to me in less than a day!
They were quick, in and out and took care of the problem. No complications and I was back to work! Quick thanks to the mechanics!!
Stacy was responsive to my questions regarding a special-order tire. The service was speedy and efficient. Damascus and Jen were very helpful.
The guy helping me was Rude and Not a good people person worst service ever!!!
I recently purchased a Jeep Wrangler 4xe from Rairdon's Dodge Chrysler Jeep Ram of Marysville, and I couldn't be happier with the experience. The team was incredibly knowledgeable and patient, answering all my questions and making sure I felt comfortable with my decision. They were transparent and didn't pressure me into making a quick purchase, which I really appreciated. The entire process was smooth and stress-free, thanks to their professionalism and expertise. I highly recommend if you're in the market for a new car!
Damascus was my service rep and was outstanding. He had to deal with a nonJeep warranty purchased from my credit union and negotiated the required “check-boxes” quickly and thoroughly. Also service personnel were quick reasonable time. Everything in order and out the door on 3rd day which could have been longer given the 3rd party warranty. Ask for Damascus for your service rep if you can. Larry K
Work done in a timely manner no hidden fees. Friendly and knowledgeable service. I highly recommend.
I was on vacation (a very long one) from Ohio and needed my oil changed. I came in and talked to Jen a service advisor there and she took care of it without an appointment! She was very personable but professional and did a great job helping me get in and out with no problems. 10 out of 10!!!
Always takes time to Make sure my car has no recalls . Great service from the staff at Riardon.
Damascus is awesome. Very helpful and approachable. Stacie and Justin in parts were also help with some questions I had. Good service, thank you.
Awesome service as always. Thanks again to the Service Team especially Mr. Damascus. I will always be a retuning customer.
Excellent service department. We appreciate working us in and expediting the repairs so quickly. Thank you!
Service department reps are great! They are friendly, quick and thorough. Always considerate of my time.
The service here is always excellent. I get in and out easily. Friendly courteous staff!
I was thrilled that Rairdon would take my vehicle. I was refused service to the dealer in Everett. Jen was so courteous and took care of me in a manner with such professionalism. She communicated when necessary to keep me informed. I’ll definitely bring my vehicle back there for service.
I don’t have experience with the sales department just yet, but always amazing work at the service department. Quality work, super timely, super responsive. Damascus is an excellent service advisor - all businesses should strive for that level of customer service.
We just took our jeep in for an oil change and were out within an hour. Service persons Jen and Damascus, were awesome!. Damascus has always been our service rep and has always been very kind, professional, knowledgeable and courteous. Thanks for always treating us so well.
Jim was excellent! He made the process simple and efficient with trading in my previous vehicle. Will definitely be purchasing my next vehicle with him.
I was able to get right on for an oil change. I like the express service
Great communication and service. Damascus kept me informed and updated to what the status of my Jeep.
