Customer Testimonials
The place is clean.People are nice, went in for an oil change was in and out.In less than an hour
Everyone at the dealership were amazing to work with. Never felt rushed or pushed to make a decision through the process
Everyone is great. I enjoy bringing my truck to be worked on. Thank you james
From purchase to service, everything was very professional and courteous. Would recommend to family and friends.
Chris, the salesman I worked with was professional and helpful and knowledgeable and willing to find the exact jeep that I was looking for even though it wasn’t on his lot. The dealership worked with us on our trade-ins and gave us a fair deal and provided good financing for the loan balance.
Chris was very helpful, patient, and extremely informative and friendly. He and everyone I spoke with at Rairdon's made car buying a very positive experience. I went there to "look at" one specific vehicle - a 2025 Toyota RAV4 Hybrid and Chris helped me without any pressure, but with professionalism that made the whole process easy. After driving the SUV and talking with Chris about it, my mind was made up in short order. The woman who processed the contract is a huge credit to Sealth High in Seattle, as she went out of her way to make ... Read More DealerRater - May 31, 2026
Fast professional service during my oil change. No appointment needed. Comfortable waiting area with vending machines and free coffee.
Takes a little longer but does a thorough Multi point when I come do a oil change.
James in the service department was very professional and very helpful getting me set up for my vehicle service and out the door in now time
Always great customer service and quality work! I highly recommend! For all your service needs
This was my first visit to the dealership service center and my experience was a 10 of 10. I will return and do recommend. I received an oil change and tire rotation. Steven assisted me. He was pleasant and walk me through the findings when the work was complete. Although this location is more than 40 miles from my home; this will be my go to service provider from today forward. Thank you!
Jareem Carter was extremely helpful and kind. He helped us as soon as he saw us and got us the deal we wanted. I would definitely recommend this dealership, ask for jareem!
Thy were very friendly and gave me a good trade in price and no pressure friendly
The service department at Rairdons is always top notch. Though it may be a bit expensive, I trust their workmanship.
Always friendly fast and helpful. They do a great job of explaining the service and any recommendations in detail.
Disappointed at the service I recived this time spending too much money and no clear answers as to what was wrong with my vehicle
Tim in the service department was awesome. He updated me frequently on service time frames. The best customer service thanks to him.
Steven was great. Took care of an issue i had for some time. I would definitely recommend him
Steven Hickey in the service department has always been very professional and responsive. We continue to use Rairdon's because of his helpfulness,
Worked with Jareem! Wonderful experience. See my review on google for more in depth review. Totally happy with the entire process!
The issue was identified quickly, and repaired quickly ahead of the estimated time. The car runs great and is much quieter now.
Unfortunately, this was a very disappointing experience. I trusted this dealership when purchasing my truck, but it was sold to me with significant issues that appeared to have been present at the time of sale. When I brought my concerns to management, I felt dismissed rather than supported. I was told that because the vehicle had already left the lot, the repairs would be my responsibility — with estimates exceeding $7,000 after I had already paid $17,000. I genuinely believed I was buying from a trusted dealership, which makes this even more frustrating. I hope they improve transparency and customer care moving forward.
Got me in quick.. took care of my problems they were extensive in looking for more problems . Steve's a great guy
The wonderful employees in the service department resolved my check engine light issue in a professional manner with an exceptional turn around time! Great employees and great service
Nice service! People are very accomodating! I will keep coming back. I bring my teuck to this place for service
Great service 👍 I would highly recommend the dealership 😊 I will be back for any other repairs !
Steven in the service department was very professional with helping me get my vehicle serviced and done right
Steve the man who got me signed in was absolutely great. The guy who gave the courtesy ride was also great. The work is good so far but I haven’t gotten to get it on the road to test yet. Not the guys fault but the cost is so high I wonder if there’s a way to get that down. I had a coupon but even with that it was over $750.00.
This place is great and the best place to get a car from go get you a car here they are very nice people and the prices is very good
Brought our Jeep Compass in for window tinting. Todd was very friendly and professional. He even cleaned our car afterwords as the detailer was off for the day.
I have always had good service from this dealership.. My experience with them has been timely and up front.
If you see a sudden flood of generic 5-star reviews, be warned: this dealership appears to be burying valid safety complaints.
We trusted this service department with our 2023 Pacifica Hybrid right before a major cross-country family move. Throughout 2025, my wife called three separate times to report a check engine light that would cycle on and off. Each time, the service team dismissed her over the phone as a "system glitch," refused to run a scan, and sent us on our way.
When I later asked why there were no notes in the system regarding her calls, their excuse ... Read More DealerRater - Jan 23, 2026
Service was great. They took care of my issue in a timely manner.I was a Satisfied customer
This dealer a hip is always top notch. They take great care of the customers.
Always friendly and helpful. They make me feel like my need are importance to them.
Excellent service. Follow directions print your work that need to be do to car. Two diagnostic was done on the car.
Luckily i had extended warranty but they got me in quick and job was done next day. They contacted warranty company for me.
Was nice to be there. Personal there are great. Just in for oil change. Everything went well. Enjoyed talking with them. Will be back for more.
Needed 2nd key fob, it was ordered and had me out the door all programmed in less than 30 min. Awsome service!
Service department helpful and qiuck,great explanationon sevices being done,service is usually completed in the time quoted
Great service Great service man Noel. Was in at 0815, service done less than one hour.Thumbs up
I recently had to take my jeep rubicon in for maintenance work. Todd from Rairdon took very good care of me and was exceptional with communication and showed excellent ethics when dealing with the overall situation. He helped me with getting the best deal possible, which is amazing and helped out greatly.
Jamar D was amazing! I love my 2025 jeep wrangler! I got it for an amazing price! He was efficient and professional! As well as the whole team! 10/10 recommend!
They were very helpful and kept me updated on the progress of the warranty work being done on my truck.
I was able to get in right away. Good service and kept me up to date with car activity. Friendly and complete with with recommendations.
Steve did a great job explaining all the recalls and getting the oil change done faster than expected
I bought an 2018 Pacifica van and have had all my service done there and have been satisfied
The service department is a caring team who listens to their customers and goes the extra mile.
Tony was fabulous and all of my problems with my new truck got them fixed in a timely manner. He is an asset to your company.
Service was excellent. I was impressed with the pre service walk around and the ease of check-in. Michael was very helpful.
Steven and Rairdons treated me very well when I dropped my truck off for a lube oil filter.
We had our engine light come on, so my husband took it to another car place to get the code info to see what was going on. My husband after he found out what was going on called the dealership and asked if we could bring the car in and told them what was going on. They said this week would be great to bring it in because their schedule was pretty open.
He made the appointment for Wednesday and took a day off to help me because we have young kids. (Also his last vacation day he could take ... Read More DealerRater - Nov 5, 2025
A understanding of the that needed to be done dealing with my warranty and also staying in contact threwout
We brought our van to Rairdon’s Marysville after having been diagnosed with some issues at another local mechanic. We were told by the previous mechanic that there is coolant in one of our cylinders which is causing the engine to hydrolock which is also causing a battery relay and starter to fail. We realized this issue may be under our vehicles warranty and decided to take it to Rairdon’s.
Upon dropping the van off we inform the service adviser (Tony) multiple times in person and later over the phone about the said issues. Mainly concerned about the coolant ... Read More DealerRater - Oct 28, 2025
Provided good info about service done and future service needed and the estimated costs associated.
Service was great. Very communicative with me. Sales department stood by what they said they would do.
Very friendly, and are able to accomadate you and your needs. Service done on time
Responsive and got my vehicle scheduled and in for service quickly. They were very attentive to my concerns and addressed each. Finished quickly and got me on my way.
Always friendly and they always do great work on my truck. Very good dealership and people
Tim Salerno here, leaving a message about my experience with Michael in service, at Rairdon’s Dodge in Marysville. He took very good care of me, informed me of everything that was going on and had my service completed in record time. I also have a component with my brakes that has been on order that he updated me on and advised me not to drive my vehicle long distance as I was preparing to drive my truck out of state.He was obviously a big help to me.
Tony in Service was awesome! Great communications and gracious about explaining the service needed. The entire experience was great.
Service was great Steve was my service advisor and took care of me kindly! He made sure everything was done up to my standards. This was a service that was paid by my original dealer and he handled everything with the original dealership to get this paid out and squared away. Great experience overall.
Got right in people took care of things nice waiting room Agent was very good
STEVEN WAS THE SERVICE AGENT THAT HELPED ME. I WOULD RATE HIM ALL 10 ACROSS THE BOARD. IT'S ALWAY A PLEASURE DEALING WITH HIM. Also this was at the Smokey Point dealership.
I had a good experience 20 years ago when I bought my first Grand Cherokee, this was way easier and no hassles. Jerrad was a real person not a sales person. I'll be back!
Great customer service, very professional. The car was ready in a little more than an hour after I dropped it off without having a scheduled appointment. Outstanding.
hello my chris its aways and is a plesasure too work with you my friend, and everyone else that made my excperiance truly enjoyableand quick and fast. I was in and out, the only thing Ican say is I really need to get my phone app working so I can down load Raidons Dodge Chrysler Ram of Marysville, Im very happy and pleased with there service YOU ROCK CHRIS! GOOD JOB MY FRIENDS,Thanks for all of your service CHI.
Really Friendly, easy to talk to, very informative to help me find the car for me
Excellent service. No waiting to get assigned for oil change and tire rotation. Michael was very informative and clear about the process and time involved.
Anthony was very pleasant and thoughtful. The service was reasonable and they were finished in the time that was estimated
Anthony was quick curious moved the process along treat my vehicle with due diligence I was feeling good about the check in.
Perfect customer service, Jareem truly listened to my wants and needs, and I love my new Compass. Every person there was pleasant, one gentleman even brought me cups of water, as it was a hot day. Two thumbs up, cannot praise them enough.
I was treated with Respect and showed the truck I was looking for immediately the attitude of all the staff was very inviting all of them were polite and respectful I was relaxed in the whole buying process Great Team
All staff were helpful and respectful of what we wanted for our family. They never tried to push any other vehicle on us.
Excellent service I had an issue while traveling and they got me right in and took care if the issue.
I recently took my car to Rairdon Dodge in Marysville for an oil change and discover a mysterious sound. The staff were friendly and helpful, explaining the process clearly. The service was completed on time and within the quoted price. I was impressed with the cleanliness of the shop and the professionalism of the staff. Overall, I had a positive experience and I would recommend this place for car service.
We had a great experience buying our white Jeep Wrangler from Chin Hei at Rairdon’s Dodge Chrysler Jeep Ram of Marysville. Chin was knowledgeable, friendly, and made the entire process smooth and low-pressure.
The management team—Jared, Trevor, and Abdul—were also fantastic. They took the time to walk us through everything and helped make the entire experience exceptional. We especially appreciated how they explained the value behind some of the add-on services we purchased—never pushy, just informative and helpful.
Overall, it was a professional, well-handled, and even fun car-buying experience. We’d definitely recommend this team if ... Read More DealerRater - Aug 2, 2025
The dealership set my expectations very well. Including recommendations. They kept me informed on all work. Noel was also very informative.
Excellent Service and out of the way the advisor went to help and solve problems
Chris is a paraplegic fish that mentally handicapped dolphins use for pleasure, but he sold me a Jeep so I got that going for me.
The service department is very patient & professional! Thank you to Damascus & team for always going above and beyond!
Our sales person ,Chris, was thorough and professional. He was able to provide helpful information!
Jared was great to work with he took the time to answer my questions and explained in detail the buying process and options.
Really appreciate the service guys at Rairdon’s inspecting our 2017 Jeep Renegade. We had a diagnostic test done. We had an issue with the vehicle’s auto shifter and needed piece of mind. We purchased from a different dealer but found out there wasn’t a warranty and wondered if there was something wrong with it or anything else after our purchase. Mike was excellent and knew exactly what we needed and explained the inspection to me thoroughly. We had others help us on the phone as well. We thank them too. We even got our vehicle back a day ... Read More DealerRater - Jun 23, 2025
6/22/25 @330pm Called 20 minutes piror to arrival and got right in. My Last Oil Change package done in less than 1hr wait. Bought both vehicles 1998 and 2005 at Rairdon's in Maryville. Both vehicles perfect like the 1st day I drove off the lot. Thank you for always taking care of me after 27yrs. ~,Shelly Schweigert
Dealer did a good job getting the work done air bags needed to get done anyway rep that came to my house promised to pick me up and return me to my house, that was a lie when I texted her she told me it was her day off anchalee will get paid I’m sure because work completed
Felt like a small town experience, felt welcomed, sales team is polite and professional. over all best dealership experience in 15 years
Got me in and out same day. Had all parts in stock and solved all the issues I was there for.
I was surprised how filthy the 2022 Ram Rebel was during my test drive and had scratches on the exterior on both the left and right hand side. I decided to purchase anyways but the salesman told me that it would get DETAILED inside and out along with buffing to remove the scratches.
The truck was kept over the weekend and then delivered to my address the following Monday.
Here are my issues.
The DETAIL work was not great. I spent 2 hours cleaning the interior. It was still dirty and seemed like someone rushed to quickly vacuum and smear around the ... Read More DealerRater - Jun 11, 2025
Very professional working with Steven at Rairdon’s Dodge Chrysler Jeep Ram of Marysville, WA.
On November 4th, I visited Rairdon of Marysville after seeing a Dodge Ram online and scheduling a test drive. When I arrived, the truck was gone. (With both my dad and stepdad having been car salesmen, I recognized the bait-and-switch.) Instead, I was shown a lifted silver 2013 Dodge Ram 4WD. It looked good, but once inside, I noticed the check engine light was on. The salesman said, “We did our checks; everything is perfect. The light is on because it's lifted. Unless you want to buy a $1,000 part, it’ll stay on.” I couldn’t verify if that was ... Read More DealerRater - May 26, 2025
They offered my used truck at thousands above what they were offering it to the general public. It was not something they told me, but was something I found out.
This service center is by far the worst in the nation. Took my 22 ram 3500 in for a few recalls and told them the transmisdion was acting up so they drove it around the block a few times and said nothing is wrong with it and told me i needed to pay $259.00 for diagnostic fee which they did not diagnose anything. Total joke of a business. I will never step foot in smokey point rairdons again. Not to buy a vehicle or service any of my rigs.
Ridiculous service staff. Brought in for a A/C issue and they tried to rack up almost $10k in fixes. Not the first time they’ve done this. Stop trying to tack advantage of people.
If I could give the service department 0 stars I would. I took my 1 year old truck with 20k miles in because one of the struts was leaking and requested it to be covered under warranty. The service adviser was telling me that he didn't think it would be covered and that I needed to talk to the service manager. When I explained that the mechanic at truck toys discovered the leak and told me to go to the dealership he started telling me it was my fault for letting an uncertified person look at my truck (mind you truck ... Read More DealerRater - Apr 3, 2025
Very friendly helpful staff and I trust their work. I feel they are honest when answering my questions. I don’t see anything negative in the service here.
Service department has great customer service always willing to help polite and they get the repair done correctly
I am very pleased with the service the personal is very professional and very spoken with instructions I am very grateful with service I received thank you..
Great service, Nice and friendly people, the work gets done in a timely manner. 10 on the satisfaction scale.
The service is great and the staff is always knowledgeable and helpful. Not always easy to get in for service without a long wait.